Dubai:Deputy Ruler of Dubai and First Deputy Chairman of The Executive Council of Dubai His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum stressed the importance of constantly improving the quality of integrated government services as part of the vision of Vice President and Prime Minister of the UAE and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum to simplify procedures for public services, and maintain high levels of responsiveness to customer needs.

The priority given to developing integrated government services is also in line with the directives of Dubai Crown Prince and Chairman of The Executive Council of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum to ensure high levels of government excellence that makes Dubai a worldwide model for progress and development, HH Sheikh Maktoum said. 

His Highness’s remarks came during a meeting with the joint task forces created to enhance Dubai Government’s services. He reviewed the end-to-end customer journey map for government services delivered through different channels and the various plans developed to enhance Dubai’s smart transformation. Emphasising the value of collaboration, His Highness said instilling a strong sense of partnership and team spirit among government departments is necessary to create a new operating model that supports the development of future services.

"We are working together to explore new opportunities and provide new mechanisms for government service delivery keeping in mind the current and future needs of customers," His Highness said. "The next phase will see a radical transformation in the operating models of government services. There will be an increased focus on innovation aimed at simplifying the customer journey and integrating the delivery of key services as part of reinforcing Dubai’s status as a preferred global lifestyle and investment destination.”

His Highness expressed his appreciation for the work done by Dubai Government task forces and the exceptional services they provide customers and investors. To realise the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, government services teams should make greater efforts to deploy innovative solutions that will enable them to keep pace with the rapid changes taking place in the current environment, he noted. Developing state-of-the-art integrated smart services and enhancing government systems and service delivery to provide an outstanding customer experience are key priorities for the leadership, His Highness said.

During the meeting, His Highness was briefed on the process of mapping out the customer journey for government services. He underlined the need to develop the highest standards of service delivery across channels to promote Dubai’s global competitiveness. Dubai has the skilled human capital required to provide the highest levels of government service excellence in various sectors, His Highness said.

The meeting was attended by HE Abdulla Al Basti, Secretary General of The Executive Council of Dubai ; HE Sami Al Qamzi, Director General of the Department of Economic Development ; HE Dawood Al Hajri, Director General of Dubai Municipality; Dr. Mohammed Al Zarooni, Secretary- General of the Dubai Free Zone Council, and other senior government officials.