Dubai: The latest statistics from Dubai Police have shown remarkable success for the "On-the-Go" initiative, with 991 beneficiaries this year. 

 

The initiative, which operates across 138 service stations throughout the Emirate, has successfully returned 803 lost items to their rightful owners and achieved an impressive 94.3% customer satisfaction rate.

 

This initiative is a collaborative effort between Dubai Police and fuel supply companies in Dubai (Emirates National Oil Company - ENOC, Abu Dhabi National Oil Company - ADNOC, Emirates General Petroleum Corporation - Emarat). It offers services, including reporting minor traffic accidents and hit-and-run incidents, police services, vehicle repair services, and a lost and found service.

 

The announcement was made at a press conference on Tuesday, attended by Major General Dr. Adel Al Suwaidi, Chairman of the Police Stations Board of Directors; Brigadier Ali Khalfan Al Mansouri, Director of the General Department for Community Happiness; First Lieutenant Majid bin Saad Al Kaabi, Head of the "On-the-Go" initiative; and representatives from the partnering fuel supply companies, along with several dignitaries, officers, and journalists.

 

 

Major General Dr. Adel Al Suwaidi outlined the initiative's progress since its inception in 2015, underlining its pivotal role in advancing the security and police system. Significant milestones include:

 

• Issuing 733 minor traffic accident reports by the public at fuel stations.

• 258 hit-and-run reports.

• Repairing 187 vehicles.

 

"Training on the initiative's services has also been provided to 11 different entities, totalling 4,867 trainees," he confirmed. 

 

Al Suwaidi also highlighted the initiative's contribution to enhancing security coverage, reducing police station visitors, fostering government-private sector partnerships, increasing community happiness, and improving the security patrols' response time.

 

 

Brigadier Ali Khalfan Al Mansouri emphasised how "On-the-Go" has streamlined user processes, reducing the need for police station visits for minor accidents. 

 

"This efficiency is partly due to the collaboration with fuel stations, which helps promote 25 Dubai Police initiatives and services through more than 24,000 screens across different stations in the Emirate," 

 

He also noted that Dubai Police's partnership network has expanded to 50 partners this year, with an effectiveness rate of 98% and a partner satisfaction rate of 97.2%.

 

 

First Lieutenant Majid bin Saad Al Kaabi reaffirmed that collaborating with fuel supply companies aligns with government strategies to enhance community well-being by providing streamlined, flexible police services and increasing customer happiness. He highlighted the uniqueness of this initiative in offering traffic services at fuel stations, a first of its kind globally.

 

Fuel supply company representatives expressed their enthusiasm for their partnership with Dubai Police, acknowledging its mutual benefits and contribution to public service enhancement, ultimately boosting life quality and happiness in Dubai.

 

 

Service users reported a seamless experience, highlighting the convenience of reporting minor accidents at fuel stations and receiving prompt service. This efficient system spared them the time and effort of visiting a police station, underscoring their satisfaction with Dubai Police's innovative and accessible services available at all stations.