Dubai: His Excellency Major General Harib Al Shamsi, Deputy Commander-in-Chief of Dubai Police for Criminal Sector Affairs, confirmed the commitment of Dubai Police to enhancing customer satisfaction through exceptional services that address community needs, foster contentment, and improve the overall quality of life.

This statement was made during Major General Al Shamsi's visit to Naif Police Station, where he was accompanied by Major General Eid Mohammed Thani, Assistant Commandant for Criminal Investigations; Brigadier Majid Al Suwaidi, Director of the General Department of Police Stations; Brigadier Sultan Abdullah Al Owais, Deputy Director of the General Department for Deira Stations; Brigadier Expert Omar Ashour, Director of Naif Police Station; his deputy, Colonel Mohammed Masoud Al Shehhi; and several other senior officers.

Al Shamsi emphasized that the Naif area is one of Dubai's vibrant commercial hubs, requiring the full utilization of available resources to deliver outstanding services to customers. “This is particularly important given the area’s numerous banks, ATMs, shops, and several hotels and shopping centers, including the Gold Souk and Murshid Souk,” he added.

During his visit to the station, Al Shamsi reviewed the performance reports for the third quarter of this year and discussed the outcomes of criminal transactions and various cases. This was part of ongoing efforts to monitor workflow and enhance the operational efficiency of the stations.

Furthermore, Al Shamsi was briefed on the performance indicators and measurement results of the services provided at police stations. He emphasized the importance of continuous improvement and development to establish a comprehensive security system that aligns with the leadership's vision, commending the stations for their outstanding performance and high efficiency in handling various cases.

At the end of his visit, Al Shamsi stressed the necessity to ensure the sustainability and quality of services offered to the community. He highlighted the importance of monitoring operations at customer happiness centers to maintain direct communication with Dubai Police customers and to gather their feedback, suggestions, and ideas for improvement. Moreover, Al Shamsi noted that customer happiness sections represent the frontline of any government or private sector organization, as they are tasked with delivering services and engaging with the community. “Consequently, Dubai Police is dedicated to ensuring these sections meet global standards for exceptional customer service, viewing service quality as a shared responsibility among all employees, from management to service providers,” he concluded.