Dubai: The Dubai Police's Command and Control Centre received 7,322,416 calls last year through the emergency hotline (999), of which 7,004,793 were handled within 10 seconds. Furthermore, during the third quarter of 2025, the center received 1,498,348 calls, of which 1,487,859 were managed within the same timeframe, achieving an impressive response rate of 99.3%.

These statistics were revealed during an inspection visit to the Operations Department conducted by His Excellency Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, as part of the annual inspection program for general departments and police stations.

He was accompanied by His Excellency Major General Harib Mohammed Al Shamsi, Deputy Commander-in-Chief for Criminal Affairs; His Excellency Major General Saif Muhair Al Mazrouei, Assistant Commandant for Operations Affairs; Brigadier Turki bin Faris, Director of the General Department of Operations; and Brigadier Dr. Ibrahim bin Siba' Al Marri, Deputy Director of the General Department of Excellence and Pioneering; along with several other officers.

Pivotal Role
Lt. Gen. Abdullah Khalifa Al Marri highlighted the essential role of the General Department of Operations in maintaining security and ensuring a prompt response from patrols and rescue teams at accident sites, reflecting the strategic goals and commitments of Dubai Police to  serve the community effectively
He commended the ongoing initiatives to enhance the operational framework and readiness of the operations rooms through continuous upgrades to their technical infrastructure, aiming to establish a model digital operations room that improves field response efficiency and supports Dubai's vision for smart transformation.

Smart Applications
Al Marri commended the department's commitment to enhancing smart applications and innovative services that bolster security and safety while fostering community satisfaction. He reviewed the department's strategic indicators, including response times for critical emergencies, the speed of response to emergency calls (999), security coverage, and the response of specialized teams.

Response Time
Furthermore, Al Marri reviewed the average response time to critical emergencies in the third quarter of this year, which reflects an impressive achievement of two minutes and 7 seconds, compared to the same period last year.

14 Intellectual Works
He was briefed on the initiatives and projects completed by the General Department of Operations last year, which included the ‘Phase One Drone Project’, the Drone Systems Center, the "Shaheen Project," and the "Knight of Security Coverage Initiative." This overview was further enriched by a presentation covering 14 intellectual works.

Awards
Al Marri also learned about the awards the department garnered over the past year. Among these were the ‘Edison Award’ in the Autonomous Security Solutions category for the Drone Box project, the first accreditation for operating drones beyond the visual line of sight, the SAG Award for Best Police Platform in the World (Operations Platform), and the first patent awarded at the Force level.

Latest Technologies
Furthermore, he was briefed about the latest systems at the Drone Systems Center, as well as the mobile operations vehicle, which serves as a mobile command center for various external events. He also reviewed the future plan for 2028 aimed at achieving full coverage of the emirate of Dubai. Last year, the center handled 876 reports, while the Drone Box system facilitated 3,000 transfers that varied between urgent, very urgent, and routine cases. Notably, the average response time for drones in very urgent situations was 57 seconds, compared to the target of two minutes and 45 seconds.

Recognition
At the end of the visit, Al Marri honored a select group of outstanding individuals from the General Department of Operations in recognition of their dedication to their work, which led to achieving the highest levels of excellence and institutional success.