Dubai: Dubai Police has significantly enhanced its key services over the past year by introducing 63 new services and developing 18 digital services, thus completing 44,340 transactions per minute with a customer turnout of 89.6 %.

These statistics were revealed during an annual inspection by Lieutenant General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, to the General Department of Artificial Intelligence at Dubai Police.  

During the inspection, Al Marri was acquainted with the digital transformation strategy 2021-2025, the artificial intelligence strategy 2018-2021, and the new global trends in the field of artificial intelligence and technology. He was also briefed on the technical projects implemented by the Department in 2020, most notably smart patrols, memory fingerprint, and automated registration of radar, duty officer smart assistant, Smart Police Stations (SPS), and Amna the virtual assistance.  

In addition, Al Marri was briefed about the ongoing development projects of services for the current year, and the awards that have been achieved by the Department in this regard. He also reviewed the index of customers’ satisfaction with the force’s digital channels and services for the past year.  The percentage of smart electronic transformation of internal operations, as the department achieved a rate of 98.8%. The Department has also completed ten integrated projects and successfully interconnected systems with strategic partners. It has also maintained business continuity of (main systems, data centre, database, networks) at 99.69%.

The Commander-in-Chief of Dubai Police was also briefed on the Department efforts towards complying with the Dubai Paperless Strategy as it has reached 94.38%, and introduced 133 paperless initiatives including the electronic file of reports, the governance program, smart patrols and others.

The General Department of Artificial Intelligence at Dubai Police has also achieved a digital transformation of services by 98.8% with 703 smart transactions. It has also recorded a total of 44,340 smart transactions per minute through various electronic channels and held 41,378 virtual meetings with the participation of 155,648 people. 

The Department has further achieved 100% in compliance with Dubai Police's data policy, 98% in compliance with Dubai Police's standards for people of determination visiting its website, 86% adoption of shared services provided by Smart Dubai, and 80% of the number of shared services provided by Dubai Police via the Dubai Now app.

Al Marri reviewed the strategic plan of the Artificial Intelligence at Dubai Police for the year 2018-2021, which aims at developing all smart systems into ones that anticipate the special needs of customers based on artificial intelligence methods in all policing fields that serve both the internal and external audiences of the Dubai Police. 

Lt. Gen. Al Marri praised the effective and distinguished cooperation between Dubai Police and Dubai Smart Government during a remote call with HE Wissam Lootah, Chief Executive Officer of Smart Dubai Government Establishment, and Assistant Director-General of Smart Dubai and CEO of the Dubai Data Establishment. Lt. Gen.  Al Marri stressed that the cooperation between both sides is in the interest of serving the public, facilitating the process for customers to benefit from various government services, and helps achieve comprehensive digital transformation in all government sectors in the emirate to enhance customer satisfaction. 

At the end of the inspection, Lt. Gen. Al Marri honoured general departments, police stations and external partners who contributed to Dubai Police’s remarkable achievements in policing work.