Dubai: dnata is a leading global air and travel services provider that prioritises enhancing the travel experience for People of Determination through innovative initiatives, equipment, and training. The company's Special Handling unit offers point-to-point assistance to 1.3 million passengers annually at Dubai International Airport's three terminals. dnata's 1,300 customer-oriented staff undergo comprehensive training to ensure they understand the unique needs of People of Determination, are skilled in handling special equipment, and can provide excellent customer service.

The company invests in specialised equipment, such as adult wheelchairs, medical high-loaders, and the ProMove Sling, to support passengers with mobility issues. dnata's fleet also includes wheelchairs designed specifically for children, which will be introduced later this year. The company's innovative solutions make lifting passengers from their aircraft seats to cabin wheelchairs a dignified process, reducing the possibility of injury and preserving passengers' dignity.

Jaffar Dawood, dnata's Senior Vice President for UAE Airport Operations, emphasises the company's commitment to providing world-class care and respectful handling of People of Determination, stating that dnata will continue to prioritise the best possible airport experience for passengers with special needs. dnata offers a range of services across 38 countries and six continents, including ground handling, cargo, travel, catering, and retail services. In the first six months of the financial year 2022-23, dnata's teams handled more than 347,000 aircraft turns, moved over 1.35 million tonnes of cargo, uplifted 50.5 million meals, and recorded a total transaction value of travel services of US$1.3 billion.