Hyderabad: The upcoming DM–CX–Loyalty Summit 2026, scheduled for July 15–16, 2026 at T-Hub, is set to position Hyderabad at the center of conversations around customer experience, digital transformation, artificial intelligence, branding, and loyalty-driven growth.

Centered around the theme “From Data to Devotion,” the two-day summit will convene policymakers, CXOs, entrepreneurs, marketers, startup founders, investors, and technology innovators to discuss how AI, analytics, and personalization are transforming customer engagement into long-term trust, retention, and scalable business growth.

The summit has strategic partnership with The Federation of Telangana Chambers of Commerce and Industry (FTCCI), The Policy Times Chamber of Commerce, and Pune Angels Network, strengthening collaboration between industry, startups, investors, and policymakers.

Guest of Honour

The summit will welcome T. G. Bharath as the Guest of Honour. Shri Bharath has played a key role in driving industrial growth, attracting investments, and strengthening Andhra Pradesh’s innovation ecosystem. His address is expected to highlight investment opportunities, industrial development, and innovation-led economic growth in the region.

Distinguished Speaker Lineup

The summit features an impressive lineup of speakers from governance, academia, media, branding, entrepreneurship, and digital transformation sectors.

• Zarina Baber

Assistant Commissioner & Chief Transformation Officer, MN IT Services, State of Minnesota
Citizen Experience – A Governance Imperative

• Prof. Ujjwal K. Chowdhury

Pro Vice Chancellor, Techno India University
Elevating Global Student Experience

• Iram Zaidi

Strategic Partnership & Communications Consultant
Designing Trust: Strategic Engagement Across Corporate & Development Sectors

• Samrat Mukherjee

VP – Madison World; Hon. Secretary – Advertising Club Calcutta; Member – Strategic Academic Advisory Board, XIMB
Heritage to Hyper-Personalization: The CX Evolution & Legacy Brands

• Vivek Vaswani

Producer • Actor • Mentor

• Known for producing Raju Ban Gaya Gentleman and mentoring Bollywood superstar Shah Rukh Khan

How to Cultivate Fan Loyalty & Drive Box Office Success

• Major Sunil Shetty, SM (Retd.)

Founder, My Startup TV
Importance of Building Customer Trust and Experience for Startups
(Chairing the Startup Showcase)

• Dr. Sanjay Arora, PhD

Consultant – Marketing, Branding & Digital Marketing | 14x TEDx Speaker | Founder & CEO, Shells Advertising Inc.
Empowering Professionals & Companies with Marketing Wisdom

• Sanjay Thumma (VahChef)

Celebrity Chef, Entrepreneur & Founder, Vahrehvah.com
From Kitchen to Community: Building a Loyal Fan Following
Organizers stated that additional speakers from global brands, government bodies, academia, media, and the startup ecosystem will be announced in the coming weeks.

Startup Showcase to Empower Emerging Ventures

One of the major highlights of the summit will be the Startup Showcase, chaired by Sunil Shetty. The showcase is designed to provide emerging startups with direct access to investors, corporates, policymakers, and ecosystem enablers.

The initiative aims to strengthen startup visibility, mentorship opportunities, strategic partnerships, and investment readiness, aligning with India’s growing focus on innovation-led entrepreneurship and digital economic growth.

Strategic Industry Partnerships

We are proud to share that the summit has already partnered with:

• The Policy Times Chamber of Commerce
• Pune Angels Network
• The Federation of Telangana Chambers of Commerce and Industry (FTCCI)
• Strategic Importance for Telangana and India

Organizers believe the summit will further strengthen Hyderabad’s reputation as a major hub for technology, AI, startups, and digital innovation. The event aligns with broader national initiatives including Viksit Bharat @2047, focused on building a developed, self-reliant, and innovation-driven India.

Commenting on the partnership, R Ravi Kumar, President of The Federation of Telangana Chambers of Commerce and Industry (FTCCI), said:

“As an institution that has been empowering trade and industry since 1917, the Federation of Telangana Chambers of Commerce and Industry is proud to partner with the DM–CX–Loyalty Summit 2026. This collaboration reflects our continued commitment to innovation, industry growth, and policy dialogue. By aligning with the vision of Telangana Rising 2047 and Viksit Bharat @2047, the summit will strengthen Telangana’s position as a global hub for digital innovation while contributing to India’s journey toward a developed, self-reliant, and technology-driven economy.”

The summit is expected to attract participation from business leaders, investors, startups, government representatives, technology providers, branding experts, and digital transformation .