Dubai: The General Directorate of Residency and Foreigners Affairs in Dubai has announced its participation in GITEX Global 2024, which will be held at the Dubai World Trade Centre from 14th to 18th October.

During this leading event, the Directorate will present eight innovative smart projects and systems aimed at enhancing digital transformation and improving the customer experience.

Lieutenant General Mohammed Ahmed Al Marri, Director-General of the General Directorate of Residency and Foreigners Affairs in Dubai, said, “In line with Dubai’s vision to enhance its position as a global hub for innovation and artificial intelligence, we are preparing to introduce a range of smart solutions that contribute to simplifying the lives of community members and enhancing the experience of residents and visitors.”

He pointed out that the exhibition would be an opportunity to highlight the latest technological developments adopted by the Directorate, along with announcing new competitions and initiatives.

Heemphasised the importance of participating in this globally renowned technological event, which reflects the Directorate's commitment to adopting technology and innovation to improve quality of life and customer happiness. He added, “We are keen to showcase pioneering projects that aim to position Dubai as a global centre for technology and to strengthen digital transformation.”

Lieutenant Colonel Expert Khaled bin Mediya Al Falasi, Deputy Assistant Director for Smart Services, highlighted the importance of employing advanced technology to enhance service efficiency and achieve digital integration to enable various operations.

He added, “At the General Directorate of Residency and Foreigners Affairs in Dubai, we strive to develop innovative systems that aim to provide proactive and seamless services that meet customer expectations, using the latest artificial intelligence and big data technologies to support decision-making and accelerate procedures.”

Among the projects to be showcased is the “Seamless Travel” project, which facilitates passage through borders using facial recognition without the need to stop, enhancing the efficiency of the travel experience. The Directorate will also showcase the “Pre-Registration Service,” allowing travellers to register their biometric data before arriving in Dubai, and the “Esnad Digital Services Platform,” which supports employees in performing their tasks.

Additionally, the Directorate will present the “AI-Powered Digital Assistant” system, designed to provide immediate service support to customers, and the “Customer Sentiment Analysis System,” which uses artificial intelligence techniques to analyse facial expressions and voice data to measure customer satisfaction. The Directorate will also reveal the “Mobile Dock,” a tablet that simplifies the biometric registration process for travellers.

In line with its commitment to raising digital awareness, the Directorate will organise a Cybersecurity Hackathon to increase university students’ awareness of the importance of digital protection and combating cyber threats.