Indian-American Dr. Tausif Malik to host DM–CX–Loyalty Summit 2026 in Hyderabad, Uniting Global Leaders Under the Theme “From Data to Devotion”
Premier summit to bridge global insights with India’s scaling customer economy, aligning with Vikshit Bharat goals and leveraging new US-India and EU-India trade corridors.

Hyderabad: The DM–CX–Loyalty Summit 2026 will be held on April 15-16, 2026, T-Hub, Hyderabad, is organized and hosted by Indian-American Dr. Tausif Malik. This premier global platform for Customer Experience (CX), Direct Marketing, and Loyalty will convene over 300 senior leaders to translate data and AI into sustainable customer loyalty and measurable revenue growth.

Centered on the transformative theme “From Data to Devotion,” the summit features executive keynotes, practitioner-led panels, deep-dive workshops, strategic networking, a focused solutions expo, and the inaugural DM, CX & Loyalty Awards.

The summit arrives at a pivotal moment. India's loyalty market is growing at 18.3% annually, projected to reach USD 3.58 billion, while the global market is set to double from USD 16.44 billion in 2026 to USD 32.52 billion by 2031. The newly enacted US–India and EU–India Trade Deals create unprecedented frameworks for smoother data flows, digital trade, and cross-border scalability for next-generation CX and loyalty programs, making this dialogue critically timely.

For brands, the summit is an essential roadmap to survival and leadership in today's experience economy. It provides the actionable strategies to turn data into genuine customer devotion, leverage AI ethically, and build loyalty that scales profitably across new global markets. This is where brands learn to convert casual contacts into lasting, valuable contracts.

Strategic Host City: Hyderabad’s Dual Engine
Hyderabad, India’s “Cyberabad,” is the ideal host as a leading global tech and innovation hub. It is home to the largest global capability centers of Fortune 500 companies, tech giants like Microsoft and Google, and a dense pool of AI/ML talent driving the data revolution. Complementing this, the city’s dynamic film and media industry—a creative powerhouse—adds unparalleled expertise in emotional storytelling and mass audience engagement.

A Launchpad for Startup Growth and Investment
The summit is designed as a strategic catalyst for the startup and venture ecosystem:
• Startup Showcase Zone: A dedicated arena for emerging companies to display disruptive MarTech, AI-CX, and loyalty-tech solutions directly to enterprise buyers, investors, and global partners.
• Direct Investor Access: Curated pitch sessions and networking forums connect promising founders with venture capital firms, corporate venture arms, and angel investors specifically focused on the CX space.
• Enterprise Adoption Pipeline: Facilitated meetings provide startups with direct access to CXOs from banking, retail, and telecom, dramatically accelerating pilot opportunities and enterprise sales cycles.
• Scalable Playbooks: Focused sessions on “Loyalty for Scale-ups” deliver actionable strategies to leverage data, personalization, and community-building—key to reducing customer acquisition costs and boosting lifetime value for growth-stage companies.

Advancing the Vikshit Bharat 2047 Vision
The summit’s agenda is strategically aligned with India’s national vision by fostering technological sovereignty in customer platforms, enhancing the global competitiveness of Indian brands, and promoting a talent ecosystem versed in ethical AI and responsible data stewardship—core pillars for a developed, trusted digital economy.

Leadership Insights

Dr. Tausif Malik, Organizing Committee, stated: “Our mission aligns with the Vikshit Bharat imperative. Building a developed India requires developed, globally-benchmarked customer relationships. Loyalty, driven by intelligent relevance and trust, is a core pillar of a mature economy.

Satish Nair, Organizing Committee, added: “Startups are the agile laboratories rewriting the rules of customer engagement. This summit is the essential convergence point for their disruptive ideas to find vital funding, strategic partners, and pathways to global market access, turning bold concepts into commercial reality.”

Yousuf Khan, Organizing Committee, stated: “In an era defined by cross-border data corridors and seamless commerce, customer experience is the ultimate differentiator. This summit is where strategy gets real—enabling leaders to translate global trade frameworks into actionable loyalty programs that resonate locally and scale globally.”

Dr. Srikanth Chittarvu, Organizing Committee, noted: “The core journey for any business in the new economy is moving from contacts to contracts. For a startup, a loyal customer community is your first and most vital investor. This summit provides the strategic playbook and the premium network to build that critical foundation, transforming engagement into enforceable value and fueling the entrepreneurial engine of Vikshit Bharat.”

Summit Highlights:
• Core Themes: AI-driven hyper-personalization, ethical data monetization, and structuring loyalty for cross-border commerce.
• Key Features: Startup showcase zone, investor pitch forums, CxO roundtables, and industry recognition awards.
• Attendee Profile: Over 300 CXOs, founders, investors, and strategy heads from banking, retail, e-commerce, SaaS, media, healthcare, and digital-native businesses.